Welcome to the Help Centre

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Contact the ACR team with a customer support or feedback ticket.

FAQs

Find a solution with our full list of Frequently Asked Questions.

The Manual

  • Extras
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  • The Website
  • The Racing
  • Credits & Acknowledgements
  • Release Notes 2013
  • Release Notes 2012
  • Credits And Acknowledgements

    Credits and Acknowledgements Bentley Motors Limited Trademarks, design patents and copyrights are used with the permission of BENTLEY MOTORS LIMITED Bugatti International S.A. Trademarks design…

Credits & Acknowledgements: Credits And Acknowledgements

Credits and Acknowledgements Bentley Motors Limited Trademarks, design patents and copyrights are used with the permission of BENTLEY MOTORS LIMITED Bugatti International S.A. Trademarks design patents and copyrights are used with the permission of Bugatti International S.A Mazda Motor Corporation This product is approved by Mazda Motor Corporation. Renault Renault Official License Products. Vehicle models and trademarks protected by intellectual property laws. Used with permission of Renault. All rights…

FAQs

  • Top 5
  • Auto Clubs
  • Gameplay
  • General
  • How To
  • Known Issues
  • Technical
  • Website
  • 1.

    [Invalid Call] ACR failed to initialise Direct3d device error message

    If you encounter the follwoing error message when you attempt to launch a race, then use the below instructions to resolve this.     Right-click on the ACR Launcher and select… Read More Known Issues
  • 2.

    Tutorial Challenges stuck on 'Downloading...'

      If your Tutorial Challenge bar displays the message 'Downloading...' but there is nothing downloading in the download panel, then please follow the instructions below to resolve this.… Read More Known Issues
  • 3.

    ACR has stopped working error

      If you are receiving the ACR has stopped working error message, then you may be able to fix the problem by following the instructions below; Right-click on the ACR Launcher.    … Read More Known Issues
  • 4.

    Tutorial won't progress past Lakeside Italia East

    If the tutorial won't let you progress past the Lakeside Italia East track, then please navigate to a Race Hangout and select Create Singleplayer. You should then create a 1 lap Time Trial… Read More Known Issues
  • 5.

    Error when installing Auto Club Revolution on Windows XP

      If you encounter the following error when installing Auto Club Revolution on a computer running Windows XP, then you should follow the steps below to resolve this;     Visit… Read More Known Issues
  • 1.

    I've just joined an Auto Club, but can't contribute to it, why?

    When you first join an Auto Club, you won't be able to contribute towards the club's Pot progress until the current Pot ends. There is a timer displayed in the Pot panel informing you when it… Read More Auto Clubs
  • 2.

    How do I know when the Auto Club has Ranked up?

    When an Auto Club Ranks Up all members of the club are notified automatically by message. The message informs you of what Rank the Auto Club has achieved and what (if any) rewards you and the club… Read More Auto Clubs
  • 3.

    What are Auto Club Weekly Payouts?

    When you become a meber of an Auto Club you automatically become eligible for Auto Club Weekly Payouts. Weekly Payouts are Credit prizes that are awarded to players within an Auto Club for completing… Read More Auto Clubs
  • 4.

    How do I know if I've been awarded a Weekly Payout?

    When the week comes to an end all Weekly Payout prizes are awarded instantly to all relevant club members. When this occurs the recipient club members are notified automatically by message. The… Read More Auto Clubs
  • 5.

    How do I become a Club Official?

    Once you've joined an Auto Club, you would need to contact the Host, as only they can appoint Club Officials. The Host elects Club Officials through an exclusive menu only they have access to.… Read More Auto Clubs
  • 1.

    Can I purchase a car for a Friend?

    Currently there is no option to purchase a car for another player. Read More Gameplay
  • 2.

    Can I purchase the same car model more than once?

    Yes, you can purchase the same car as many times as you would like. Read More Gameplay
  • 3.

    Can I sell my car back?

    Currently there is no option to sell a car back to the Showroom or exchange the car in any way. Read More Gameplay
  • 4.

    Can I swap upgrades between cars?

    There is currently no way to transfer upgrades between cars or sell upgrades back to the upgrade shop. When an upgrade is purchased it can only be fitted to the car it was purchased for. Read More Gameplay
  • 5.

    Which cars are available in Auto Club Revolution?

    Auto Club Revolution contains over 50 official cars that are available for purchase from the Showroom. The cars are separated into Classes. The list below details some of the cars available. Class RA… Read More Gameplay
  • 1.

    A player in the chat claims to be a member of staff, how do I know?

    Members of staff have several different icons to denote their status in chat. Symbol Title ACR Administrator Eutechnyx Staff Customer Support Team Moderator   Read More General
  • 2.

    Are there any rules for the chat feature?

    Players are expected to be friendly and well-mannered when interacting with others within the community. Those who break the rules repeatedly may have their access restricted. Race Hangouts are… Read More General
  • 3.

    Can I use Opera as my web browser?

    Currently Auto Club Revolution only supports Internet Explorer, Mozilla Firefox & Google Chrome. This is because Opera causes interference between both the website and the ACR Race App, which… Read More General
  • 4.

    Can I change my username?

    Currently there is no option to change your username, although this may change in the future. Read More General
  • 5.

    How can I find out more about Auto Club Revolution?

    You can find out more about Auto Club Revolution by reading the manual in the Help Centre, liking us on Facebook, following us on Twitter, joining the Forums and visiting the site regularly. Read More General
  • 1.

    How to calibrate a Logitech G27 wheel

    How to – Logitech G27 This guide is designed for those who wish to setup the Logitech G27 for use with Auto Club Revolution.   Step 1 To correctly setup any Logitech device you first need… Read More How To
  • 2.

    How to calibrate a Thrustmaster F1 T500 wheel

      This guide is designed for those who wish to setup the Thrustmaster F1 T500 for use with Auto Club Revolution   Step One To correctly setup any Thrustmaster device you first need the… Read More How To
  • 3.

    How do I redeem a voucher code?

      To redeem a voucher code, select Profile and then from the dropdown menu and select Redeem Voucher.       Within the text box, enter your code and then click on Confirm.  … Read More How To
  • 1.

    [Invalid Call] ACR failed to initialise Direct3d device error message

    If you encounter the follwoing error message when you attempt to launch a race, then use the below instructions to resolve this.     Right-click on the ACR Launcher and select… Read More Known Issues
  • 2.

    Tutorial Challenges stuck on 'Downloading...'

      If your Tutorial Challenge bar displays the message 'Downloading...' but there is nothing downloading in the download panel, then please follow the instructions below to resolve this.… Read More Known Issues
  • 3.

    ACR has stopped working error

      If you are receiving the ACR has stopped working error message, then you may be able to fix the problem by following the instructions below; Right-click on the ACR Launcher.    … Read More Known Issues
  • 4.

    Tutorial won't progress past Lakeside Italia East

    If the tutorial won't let you progress past the Lakeside Italia East track, then please navigate to a Race Hangout and select Create Singleplayer. You should then create a 1 lap Time Trial… Read More Known Issues
  • 5.

    Error when installing Auto Club Revolution on Windows XP

      If you encounter the following error when installing Auto Club Revolution on a computer running Windows XP, then you should follow the steps below to resolve this;     Visit… Read More Known Issues
  • 1.

    Can I play Auto Club Revolution using a Mac?

    While Mac users are able to register, login and use the website as normal, they are currently unable to race in Auto Club Revolution.  But watch this space for updates... Read More Technical
  • 2.

    Browser add-ons & extensions compatibility

    We will be unable to offer support for anyone who encounters any issues whilst using their browser with any add-ons or extensions. Read More Technical
  • 3.

    Creating your DxDiag File

    If you have been asked by a member of the Support Team to supply a DXDiag, then please follow the instructions below.   Click Start and then type run in to the Search box. Run will then be… Read More Technical
  • 4.

    I'm receiving the following message -

      When you're trying to create or join a race and you receive the below message, this is usually because the ACR Launcher isn't running.       To check whether your ACR… Read More Technical
  • 5.

    How do I clear my browser cache?

      A cache is a mechanism for the temporary storage (caching) of various web documents, it can help your system load items quicker.   Sometimes, you may be asked to clear your cache by a mod… Read More Technical
  • 1.

    How to accept a challenge from a friend

    If a friend challenges you to beat their lap time, you will receive a message detailing the challenge.       Opening this message will display more details of the challenge, including… Read More Website
  • 2.

    I've painted my BMW 1M but it's not changing, why?

    If you've changed the paint, alloys and livery on the BMW 1er M Coupé via the BMW Experience, once you receive the car in game, any changes that you applied in the BMW Experience will not… Read More Website
  • 3.

    Can I change my Race Hangout?

    Yes, click on the Change Hangout button in the top left corner.     You are then given the option to choose a different Hangout, just select Join Hangout on the hangout you wish to join..… Read More Website
  • 4.

    Can I have a private conversation with another player?

    Yes, as long as they are your Friend. By clicking on the player in The Grid, you'll be presented with the activity bar. Select Start Chat to start a private chat with this player.    … Read More Website
  • 5.

    Can I remove someone from my friends list?

    Yes, removing a friend from your list is easy.  Once you have found the player that you wish to unfriend, left click on their name and select Remove Friend from the list.     You will… Read More Website

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